Imagine that you are watching a basketball game with no scoreboard.
- Which team is winning?
- Which player has the most points?
- Which player needs coaching and feedback?
You are probably “watching” this game in your head and making inferences from the few plays that you have seen. But you haven’t seen the whole game, who is to say that these two minutes you have been watching are representative of the entire game?
What if you had to make judgements on the entire season for this team from watching two minutes of today’s game?
In this hypothetical situation, we can see why this is a problem:
- What if the star player is sick or hurt today?
- What if the team has played two games already today?
- What if the team is in foul trouble?
All of these variables change how the game is played right now, but they are unknown to the person who has just started watching the game without a scoreboard.
Basketball wouldn’t be motivating without a scoreboard. This situation happens every day, every month, all the time. No, it doesn’t happen in basketball (maybe if you’re playing pickup), but it does happen in manufacturing.
Manufacturing teams work together to accomplish goals, but where is the real time scoreboard showing them how they are doing? Are they winning today’s game? What are their season stats? Managers can’t be on the floor all the time so they make inferences about the team’s success by observation, but they can only observe for limited amounts of time. Sometimes the managers are in different buildings than the team. Can you imagine coaching a basketball team without being able to see the game? Could you motivate the team if you only saw two plays of last week’s game?
Real-time performance data takes the guesswork out of team motivation.
Individuals can see how they are performing against their peers. Teams can see how successful they are working together and if they should change strategy. Leaders can see how each team is doing comparatively and decide how to allocate additional resources. When the data is collected over time, single moment snapshots don’t bear as much weight and real performance reviews can be conducted with actual data rather than anecdotal data. You know who the top performers are on your team and how to give everyone actionable feedback.
You are closer than you think to motivating your team. Pick what’s most important and start tracking it every day, every hour. You can do it manually via hour-by-hour boards or you can digitize it. Once teams get access to this information, they innovate on the floor and find ways to improve on their own. The culture changes immediately, and your productivity increase will thank you later.