Configured Over Custom

I recently wrote an article on my blog called, “Custom Software is a Bad Idea.” This came out of conversations where we were discussing the differences between custom software and configured software. Custom Software describes a situation where a company would have customer software engineering done for their specific situation. Configured software describes software that is setup for a company’s operations via a user interface, often by the customer themselves. Ampogee is a configured software because our customers can update information in the app such as products, reason codes (when a manufacturing standard isn’t met), employees, etc. Ampogee, by definition, is a SaaS product. If you’re unfamiliar with that acronym, it is Software as a Service. The simple way to look at this is that Ampogee is web-based software. It’s sold as a service to our customers, and delivered via the web. It requires no integration with backend systems such as ERP (Enterprise Resource Planning), MRP (Manufacturing Resource Planning) software or anything else, including machines on the shop floor. Quite frankly, this is the secret sauce to Ampogee because it’s super fast to implement (an afternoon basically) and requires no other resources at the customer except for some iPads (which we can provide) and an occasional Wifi connection. (The iPads can collect data off-line, so this is often just daily to sync data back to the mothership.) The key is that Ampogee isn’t custom software. It’s in use at many different companies with many different processes and is configurable to work well in just about any environment where production throughput is countable. We have had customers in the past ask us to customize the software. Initially we were hungry enough to say yes. What we’ve come to realize is that it’s generally a bad idea. Now, we stick to the notion of configurable which means that our software is well tested across a broad range of customers, new features and benefits are easily rolled out to all of our customers, and whenever issues arise such as security bugs, updates in web browsers or iOS (on the iPad), or any number of other things come up, we can roll those changes out globally. What’s more, we feel strongly that Ampogee’s apps, including our iPad app for operators on the shop floor, scoreboards for teams on the shop floor, and dashboards for managers, provide great value across organizations and industries by providing the right level of configurability to account for nuances across organizations and industries while also being robust, bug free, and secure for all of our users. If we were to go down the path of writing custom software for customers, we would lose this advantage that we feel is core to the successful implementation of Ampogee in manufacturing organizations.

The 3 keys to measuring employee performance

“The majority of blue-collar workers believe pay increases should be earned by performance as opposed to tenure.” The workforce today wants to be great at what they do. The employees want objective performance reviews, and they want to be recognized when they are adding value for the business and team. Creating a performance management system at work can be successful if you do these three things. If you miss one of the three foundations in your performance management system, you won't achieve the benefits of more engaged employees and better business results.

Do digital transformations have to be so expensive?

I've been reading several industry reports in the last week, and all of them suggest that developing a "Digital Transformation Strategy" is the most important thing for manufacturers to be doing to stay competitive. I agree that leveraging technology better than your competitors is going to keep you ahead in the coming years, but what will it cost you?

5 ways you are like Kobe Bryant

Do you think you are like Kobe Bryant? You are Kobe are not that different. Here are 5 Kobe Bryant quotes that could be said to your teams in your manufacturing plant.

Best practices for your cell phone policy at work

Do you have a clear and consistently followed cell phone policy for your workplace? We summarized best practices from manufacturers on how they police cell phone usage in their plants. There are several different flavors of cell phone policies, so we listed a couple popular options and identified the pros and cons of each type of policy. You might find that you pick and choose from these options to create the policy that is best for you.

3 Top Priorities for Manufacturers in 2020

TL;DR: It’s all about your employees. Retain them. Engage them. Grow them.

5 things your manufacturing leaders should be doing everyday

Whether you are a seasoned manufacturing leader or this is your first day on the job, you can start doing these 5 things immediately. 

Better loss reasons lead to better and faster decision making

When you are looking to improve your manufacturing results, the first thing you do is look at your losses. If you've got a perfectly prioritized list of loss reasons, and you can make spending and improvement decisions in a snap, you're awesome! Most of us have a list of reasons that someone put together many years ago, and operators might (or might not) be recording downtimes in those reason categories. Your loss reason categories and lists can and should be critical to your decision making on where to spend time, money, and resources. If you aren't getting the most out of your downtime pareto charts, then keep reading. With a little bit of investment, you can make faster decisions with more actionable loss data by choosing better loss reasons and enrolling your team in the process.

Why you should focus on your lowest performing manufacturing employees

I have a firm, fundamental belief that people come to work everyday to be great. The core inside of every person is that they want to be their best and add value to the team. No one wants to do a bad job at anything. But sometimes, your team members are underperforming their peers. You’re expecting me to say that you should cut the weakest links so that you rise the tide of performance? Nope.

What's the score of your manufacturing game today?

Imagine that you are watching a basketball game with no scoreboard.

    Related Posts